Legal
Shipping & returns
Coffee is a perishable, made-to-order product, so this policy is built around freshness rather than restocking.
Last updated August 2026
When your order ships
Bags are roasted after you order, not pulled from a shelf. Orders are typically roasted and handed to the carrier within 1–3 business days, and subscription renewals roast on the cadence you chose. You receive tracking by email as soon as a label is created.
Shipping cost
Shipping is $5 on a single-bag shipment and free once a shipment contains two or more bags. Rates and any applicable tax are shown at checkout before you pay. We currently ship to the United States and Canada only — no other international destinations at this time. Canadian orders may be subject to duties, taxes or customs fees collected by the carrier.
Wrong, damaged or lost orders
If a bag arrives damaged, the order is wrong, or tracking shows a package lost in transit, email hello@mileagegrind.com within 30 days of delivery (or of the last tracking update) with your order number and a photo where relevant. We replace or refund that item — your choice — and you never have to ship coffee back to us.
If you simply do not like the coffee
Tell us. On your first order of any roast we will replace it with a different roast or refund that bag. Because coffee is a food product, opened or partially used bags cannot be resold and are not returnable for restocking.
Address errors and undeliverable packages
Enter your shipping address carefully — once a label is created we cannot reroute it. If a package is returned to us as undeliverable, we refund the coffee but not the original shipping charge, and you can reorder at any time.
Subscriptions, cancellations and miles
Skipping, pausing, changing cadence and cancelling all happen from your account page. Billing and renewal specifics are in the subscription & auto-renewal terms. Grind Miles earned on an order are reversed if that order is refunded, cancelled or charged back.
Contact
hello@mileagegrind.com or Mileage Grind, PO Box 2026, Denver, CO 80201. We answer shipping questions within two business days.